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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer?

Yes, AOKOL is professional heat pump manufacturer since 2002, with experienced and improved R&D, production, sales and service
supplying.

Do you provide OEM/ODM customized manufacturing service?

Yes, we warmly welcome your heat pump OEM/ODM opportunities. We can produce Europe standard heat pumps under your brand and
according to your special needs.

Can you provide a sample?

Yes, sample order is acceptable.

How is your price?

We have our own factory not the trading company. There is no middleman between clients and us. We give customers the most
favorable price.

How long is your Heat Pump delivery time?

it is 1-7 working days if the goods are in stock. if the goods are not in stock, Generally 15-25 working days,it is according to quantity.

How long is the quality guarantee period?

Our quality guarantee period is 60 months. If there is a quality problem during this period, we will send the accessories for free.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.